Limited warranty terms & conditions

Dickson fabrics have it all figured out...

Dickson’s R&D: an ongoing quest to innovate

Whether it’s the fibres or the treatments, Dickson lets you make the most of all the latest developments. One example is the new genera- tion Orchestra line:

The surface of the Sunacryl acrylic fibre has been modified to give it more body and improve its insulating capabilities, making the fabric more “closed” and thus harder to penetrate so you can enjoy better UV protection.
Orchestra is now more stable : the fabric is kept under tension during treatment and then set at high temperatures, thus strengthening its ability to maintain its original shape and size, preventing deforma- tion and from pockets forming.

They stand up to everything

Their remarkable resistance starts with the fibres ...

Sunacryl, 100% solution-dyed acrylic (Orchestra, Orchestra Max, Symphony, Opera, Sunvision): the colour is locked right into the very core of the fibres during manufacture (in contrast to the traditional yarn-dying process whereby colours are applied to the finished yarn and remain on the surface). Dyed all the way through, this type of yarn ensures exceptionally long-lasting, ultra vivid colours.

Sunacryl

Yarn-dyed process
Solution dyed process

Solution-dyed PVC coated polyester fabric (Sunworker, Sunvision): it’s ultra durable, fire-re- tardant, micro-ventilated (to see outdoors from indoors) and easy to care for (simply wiping with a damp sponge is enough to keep it looking new).

And fireproof polyester (Alto FR): phosphorous compounds are added at the core of the fibres, making it ultra fire-retardant throughout its life cycle.

A diverse array of weaves

Canvas (Orchestra, Orchestra Max, Alto FR, Sunvision): for an extra tight weave that blocks out water, heat and UV rays.

Braided/Natté (Symphony): for thicker, more durable fabric with a wider grain that looks and feels like cotton.

Jacquard (Opera): for patterns that stay true despite extended UV exposure because they’re woven into the fabric, not just printed on the surface.

Using the Rachel Trameur method (Sunworker): for free-moving yarns that better distribute and absorb mechanical tension if and when fabric tears.

Followed by a special treatment

CLEANGARD (Orchestra, Symphony, Opera, Sunvision, Alto FR): the ultra modern process for protecting outdoor fabrics, called NPP (Nanotechnology Protection Process), is based on an extremely dense assembly of nanomole- cules which create a genuine water barrier and prevent dirt from building up. It ensures optimal beading (5/5 on spray tests) and outstanding water resistance (350 mm in water column tests) according to official results.

PERMACLEAN (Orchestra Max): this process is inspired by lotus leaves, which stay beauti- fully clean despite their muddy surrounds, floating in ponds and rivers. Countless little water-resisting bumps keep the leaves perfectly dry! The PERMACLEAN treatment imitates this technique to form a thick, protec- tive layer that no dirt can penetrate: rain or a quick rinse is enough to keep the fabric clean.

They protect you from everything...

Inclement weather:

The way we weave and treat fabric enables us to achieve unbeatable scores on the industry standard Schmerber (water column) tests. Water and dirt do not penetrate the fabric.

And sun:

The sense of comfort and wellbeing that people experience in the shade of Dickson fabrics is primarily thanks to 3 key factors: heat protection, glare protection and of course UV protection. These parameters are directly influenced by the colour of the fabric.

For maximum protection, choose from pictograms on the far left.

They’re good for you as well as the environment

The dying process does not spill any runoff into the surrounding area
While classic dying processes produce toxic waste, Dickson’s exclusive process of solution-dyed fibres avoids any runoff. In addition, it consumes less energy and water.

The finishing process uses very little water
At the factory in Wasquehal, France, we reuse the same water for several processes, and recycle majority of our wastewater. And we also use the energy from our wastewater to heat our clean water.

They last between two and ten times as long as traditional fabrics
Thanks to their extended life cycle, their environmental impact is considerably lower than cotton fabrics for example.

They’re tested and approved by OEKO-TEX 100
This label certifies that these fabrics do not contain any toxic substances and do not present any health, skin or environmental hazards.

Dickson^® constant fabrics Orchestra, Orchestra Max, Symphony, Opera conventional 10-year warranty on 01/01/2013

Dickson Constant warrants the rot-proof properties and colour fastness (4/5 minimum colour fastness under exposure to ultra-violet rays and bad weather conditions, according to the NF EN ISO 105 B04 standard) of its ORCHESTRA, ORCHESTRA MAX, SYMPHONY and OPERA fabrics for 10 years (starting from the date on which the awning is purchased).

THIS WARRANTY IS VALID UNDER THE FOLLOWING TERMS AND CONDITIONS:

For 8 years, Dickson Constant shall either replace free of charge or, at its convenience, reimburse the invoice value of the section of fabric recognized as faulty, excluding any costs or any other compensation for any reason whatsoever.
In the event of a justified complaint after the 8th year, the warranty will consist of a discount on the purchase of a new fabric: 30% during the 9th year and 15% during the 10th year, at the rate applicable on the day of the complaint.
Any complaint must be sent within ten days of the defect being noticed, accompanied by the purchase invoice, via registered mail with confirmation of receipt to the retailer where the product was initially bought. He will acknowledge the defect and transmit your request to: Dickson-Constant.
The fabric must be kept available to the experts of Dickson Constant or its insurance company.
Replacement or reimbursement of the defective fabric does not extend the duration of the original warranty.

This conventional warranty covers only the rot-proof properties and colour fastness of the fabrics regularly maintained, under normal use and environment.
CONSEQUENTLY THERE IS NO COVER FOR:

The benefits not performed by Dickson Constant: sewing of the fabric, etc.
Parts of the awning other than the fabric manufactured by Dickson Constant valence, frame, etc.
Imperfections such as mottling, waffling, folds, etc. due to handling during preparation of the awning or its installation
Defects due to the aging and normal wear of the fabric
The consequences of the conditions of installation, the environment or the use not corresponding to the normal condi- tions, uses of the profession, standards prescribed by Dickson Constant or the destined use of the fabric
The repair of damage or defects in the fabric resulting from accidents or negligence not attributable to Dickson Constant or resulting from force majeure.

EXPRESSLY EXCLUDED IN PARTICULAR IS ANY DETERIORATION DUE TO:

Faulty maintenance or the use of unsuitable products or instruments: no detergent, chemical product or solvent can be used, nor any scraper or other instrument that may damage the surface
Lightning or unusual climatic or environmental conditions
Atmospheric or phytosanitary pollution
Soiling caused by animals
Faulty assembly or handling by the user, the projection of various products, hanging objects on the fabric, falling objects, bumps, road accidents, vandalism, burns from cigarettes or other sources, fire.

This limited warranty shall under no circumstances pose an obstacle to the legal guarantees.

DICKSON CONSTANT
S.A.S. with capital of 12640000 € - 381 347 970 000 18 - RCS Lille Métropole - FRANCE